Proud Nations Terms and Conditions
These are the terms and conditions on which we supply our products to you. Please read these terms carefully before ordering with us. These terms tell you what you need to know about buying with us. If you think there might be a mistake in these terms, please let us know. We may revise these terms and conditions without notice by posting revised terms and conditions on our website. The terms posted on the website at the time you place your order will govern that purchase.
1. Who we are and how to contact us
1.1 Who we are: We are Proud Investments MB, a company incorporated and registered in Lithuania with company number 305868434. Our main office is located at Saltoniškių g. 12-2, LT-08105 Vilnius, Lithuania, and our VAT number is LT100015725511.
1.2 How to contact us: You can contact us via our online form at proudnations.com/contact.
1.3 How we may contact you: If we need to contact you, we will do so by email using the email address you provided when placing your order.
2. Placing an Order
2.1 How to place an order: Orders are placed through our website. After selecting the product(s) you’d like, you’ll proceed through our checkout, where you will need to provide your contact, delivery, and billing information. Please carefully check all details (e.g., products, sizes, delivery address) before completing your order.
2.2 Acceptance of your order: Your order is an offer to purchase products from us. You will receive an email confirming receipt of your order. The contract is formed when we confirm dispatch of your product(s) via email. This email will include your order number, which you should reference when contacting us about your order.
2.3 Restrictions on placing orders: To order our products, you must be at least 18 years old and authorized to use the payment method for the transaction. If you are under 18, a parent or guardian must place the order on your behalf.
3. Our Rights to Cancel Your Order
3.1 If we cannot fulfill your order: In the unlikely event we cannot fulfill your order (e.g., due to stock unavailability, verification issues, incorrect shipping destinations, or pricing errors), we will notify you via email and will not charge you for the product.
3.2 Suspicious activity: Our products are for personal use only. We reserve the right to cancel any order if we detect unusual or suspicious activity, or if we believe our products are being resold or used commercially without authorization.
3.3 Suspension of product supply: We may suspend product supply to:
- Resolve technical issues or make minor technical changes.
- Update the product to comply with relevant laws and regulations.
- Make changes to the product as notified to you.
4. Our Products
4.1 What we provide: We offer print-on-demand clothing and accessories.
4.2 Descriptions: The images on our website are for illustrative purposes only. We do our best to ensure that colors are accurately displayed, but we cannot guarantee that the display on your device exactly matches the product’s colors.
5. Delivery
5.1 Delivery destinations: We ship to the countries listed during the checkout process. More information is available at Proud Nations Delivery Information.
5.2 Delivery costs: Delivery costs can be found on our website at Proud Nations Delivery Information.
5.3 Additional charges: Any customs duties, taxes, or additional charges applicable to your order are your responsibility and are not included in the delivery cost.
5.4 Delivery timings: Delivery times depend on the method chosen at checkout. More details are available at Proud Nations Delivery Information. Please note that delivery may take longer during promotions.
5.5 Delays outside of our control: If delivery is delayed due to circumstances beyond our control (e.g., postal delays, logistics, weather), we will notify you as soon as possible. If a significant delay occurs, you can cancel the order and receive a refund for undelivered products.
5.6 If you are unavailable: If no one is available to receive the delivery, the courier will leave a notification and instructions on how to reschedule or collect the package.
6. Your Rights to End the Contract
6.1 You can always end your contract: Your rights will depend on the situation. We are legally required to supply products that conform to this contract.
6.2 If what you bought is faulty: If your product is faulty due to manufacturing issues, you may have a legal right to return the item or receive a refund. More information is available at Proud Nations Refund Policy.
6.3 If you want to end the contract: You may cancel the contract and receive a refund if:
- We inform you of changes to the product or terms that you disagree with.
- There is an error in the price or product description, and you no longer wish to proceed.
- Supply of the products is significantly delayed due to reasons outside our control.
- We suspend supply for more than four weeks.
6.4 If you change your mind: You have 30 days (unless otherwise stated) to change your mind and request a refund. Products must be returned in their original condition, and the cost of return is your responsibility.
7. Returns and Refunds
7.1 How to end the contract: If you wish to cancel the contract, please contact us through our support form at proudnations.com/contact with your name, delivery address, order number, and email address.
7.2 How and when we will refund you: We will refund you via the original payment method within 14 days of receiving the returned product(s). Discounts applied to the order will reduce the amount refunded.
8. Price and Payment
8.1 Price accuracy: We work to ensure product prices are accurate but may adjust VAT if applicable. If a pricing error occurs, we may cancel and refund your order.
8.2 Payment methods: We accept Visa, Mastercard, PayPal, and Apple Pay. You will only be charged once the product is dispatched.
9. Our Liability
9.1 Liability: We are responsible for foreseeable loss or damage caused by our breach of contract. We do not accept liability for business losses or misuse of products.
For further details or to ask questions, please contact us at proudnations.com/contact.